Revenue Cycle Operations

UTMB Health Revenue Cycle Operations (RCO) creates a culture of excellence built by providing outstanding service. We do this through accurate verification of patient eligibility and timely billing of services. 

Our objective is to secure optimal reimbursement while maintaining excellent customer service. As a world-class revenue cycle organization, we will continue to be proactive and innovative through the integration of our diverse departments. Unified, yet independent, our teams collectively maintain the momentum which moves the mission of  the UT Health system.

Our Promise

Based on our extensive experience, we will cultivate a culture of trust, perpetuate patient care, analyze revenue, encourage efficiency, identify performance trends, communicate objectives with clarity, and develop customized solutions across the entire revenue cycle.

This site addresses a number of common financial and billing questions. If you do not find the information you need, please contact one of our Customer Service Account Specialists at (409) 771-8811 or (800) 994-0363.

Utmb23

Our Mission

To optimize revenue and reimbursement through strategically-driven initiatives contributing to the organization’s financial health and patient satisfaction.

employee
Organizational Structure
report
Requests for Reports or Solutions Assistance
form
For Employees
Emily Goertz, VP
Emily M. Goertz, MBA
Vice President
Revenue Cycle Operations

Emily M. Goertz, MBA, joined UTMB in February 2016 as Vice President of Revenue Cycle Operations. Emily came to UTMB with more than 17 years of experience in healthcare financial management. She obtained a Master of Business Administration from Texas Woman’s University and holds several professional certifications including CPAM, CHFP and CPC-A.

Today, her leadership encompasses oversight of UTMB’s Single Billing Office, Patient Admitting and Registration, Coding Services, Billing, and Denials Management. As an integrated billing system, for both Hospital and Professional services, Emily believes that the revenue cycle is an essential component in delivering a world-class patient experience. Emily specializes in resolving long-standing challenges that improve operational efficiency and enhance the customer service experience. Before coming to UTMB, she served as Director of Patient Financial Services at Texas Children’s Hospital. Her extensive experience working with EPIC systems and history of demonstrated leadership equips her to provide UTMB’s Revenue Cycle Team with the guidance to implement best practices across the billing cycle and enhance revenue.

Revenue Cycle Operations by Department

Expand All Collapse All

Road Ahead

As we further develop greater cohesion between our diverse departments, our teams are inundated with increased innovation, progressive process enhancement and creativity in effective communication across all specializations in this department. It is with diligence in our daily accomplishments and compassion for our patients that Revenue Cycle excels in its efforts to encourage the function and vitality of UTMB Health. 

Our Projects Management team is congruous in perpetual development and training mode, building a smarter way to work better. Our RCO Leadership team is guiding our mission through to fruition, as they work to encourage daily decision making in closer alignment with future focus. Our Patient Access and Patient Account teams execute our day to day action plans through the full arc of patient care, as they motivate quality and sustain success across the organization. Our Coding team persists in precision as they assure accountability through accurately captured healthcare encounters. Our Denials Management team is our champion of maintaining efficiency while our Billing team strives toward enabling excellence in reimbursement efforts. All teams work in tandem and tenacity with our Administration, driving greatness at the forefront of our united efforts.

We understand at RCO that excellence is an achievement to be maintained, while greatness must be ever strived after. This department is the embodiment of the guiding principle of UTMB: Working together to work wonders.