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Alert Information



 Red:  Cellular Provider Alert

Carrier issues at the Health Education Center for ATT,Verizon, andT-Mobile

Friday, Jan 31, 2025 • 9:40 AM idbuxton

 Good morning, 

IS voice reports that users at the Health Education Center Only may be unable to make calls through ATT, Verizon, and TMobile at this time. The IS voice team advised using wifi calling if possible. 
 

Thanks, 
 


 Yellow:  Application Alert

Hyland is applying security patches on their cloud servers on Friday, March 14, 2025 10:30pm to Saturday March 15, 2025 4:30am

Tuesday, Mar 11, 2025 • 10:47 AM delittle

 The Hyland Cloud Security Team is applying the latest security patches to servers.  Access to the hosted solution and secure file transfer protocol (SFTP) upload services will be temporarily unavailable.

 
The planned maintenance window is from Friday, March 14, 2025 10:30 PM to Saturday March 15, 2025 4:30 AM
 
Please contact the ITS Service Desk with any questions at (409) 772-5200
 
CC# 53441

 Yellow:  Website Alert

SUNDAY NIGHT, March 16: Many UTMB public websites will be offline from 7-9 p.m. for infrastructure upgrades

Wednesday, Mar 12, 2025 • 5:21 PM pvaldes

 On Sunday, March 16, from 7-9 p.m., Information Technology Services will perform critical database maintenance that will affect the Sitefinity Content Management System and UTMB’s public facing websites. During this time:

  • www.utmb.edu and utmbhealth.com will be unavailable. Traffic will be redirected to a temporary landing page.
  • The public instance of the Sitefinity CMS will be unavailable; intranet sites will remain online.
  • Multiple public-facing applications will be unavailable.

The work is scheduled to take approximately two hours.

If you are a web developer, please suspend any work in the CMS after 5 p.m. on March 16, to allow for a system backup. We apologize for any inconvenience this may cause. For urgent assistance or questions, please contact ishelp@utmb.edu. Regular service is expected to resume by 9 p.m.














Emergency Communications

Disaster/Weather Emergencies

In the event of a disaster or emergency weather conditions, please refer to the following lines of communication for more information:

  • Call the UTMB main operator at (409) 772-1011.
  • Information is also available via the web at www.utmb.edu/alert. Should the UTMB web server go down, a second server is in place as a backup and will be available via UTMB's normal URL: www.utmb.edu.  Additionally, an informational site will be activated at www.utmbinfo.com.
  • See www.utmb.edu/emergency_plan for UTMB Health Emergency Operations Plans.
  • Monitor local television and radio stations including KPRC/950 AM, KTRH/740 AM and KIKK/96 FM in Houston.




UTMB Alerts is a "reverse 911" system, the application augments existing emergency communication resources such as email, web and phone-based alerts. Stay informed.

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